The way employees interact with customers plays a major role in customer satisfaction and the overall success of a business. If an employee provides excellent customer service, the customer is likely to return. If an employee provides subpar customer service, chances are the customer will leave extremely dissatisfied, which will negatively impact your business.
Gabe Zichermann, gamification expert and inspiring technology keynote speaker, knows a great deal about the reciprocal relationship between employees and customers. In his keynote, Zichermann addresses the impact that technology has not only on our lives but on our businesses as well. Here are some major takeaways from just a few of Zichermann’s programs:
Make Use of Technology
Technology has become a necessity in today’s society. You must always carry around your cell phone in case of an emergency, you must update your social media accordingly to let friends know what you’re up to and you have to pull out your phone to play games whenever you get bored. No matter what the situation is, technology is likely to play a part. This is true in business as well. In his “Employee Digital Wellness and Productivity in the Distracted Age” program, Zichermann reminds his audience that technology can create opportunities, but it can also create challenges. For this reason, it is important to make use of the positives that technology has to offer rather than the negatives.
One of the negative aspects of technology is that it can become a major distraction. Distractions often serve as impediments to employee engagement. How can an employee be completely engaged in their task if their mind is elsewhere? If this is the case in your workplace, strive to create a distraction-free environment where productivity, satisfaction and happiness are the main priorities.
Achieve a Tech-Life Balance
Achieving a tech-life balance will allow your employees to make effective use of new technology while remaining distraction free. Zichermann believes that we live in an addiction economy where social media and technology have completely taken over. As a result, we feel anxious about constantly checking social media and opening apps for no reason. It may seem tough to avoid giving into this addiction economy when trying to incorporate social media and other technology into the workplace, but it is possible. Achieving a tech-life balance will allow your employees to become completely engaged without getting distracted.
Book Gabe Zichermann Today!
Gamification expert Gabe Zichermann is the perfect speaker for any events related to employee engagement, customer satisfaction and technology. He is also able to speak on the dangers of an addiction economy and how we can achieve a tech-life balance in an effort to become more productive. If you would like to have Gabe Zichermann speak at your upcoming event, please give us a call at 1.800.345.5607 or visit eaglestalentmanagement.com for more information.